Shipping

As a small team, we work quickly to prepare and pack each order with care. Once an order has been placed, we are unfortunately unable to amend items, combine separate orders, or modify delivery options. We understand that mistakes can happen from time to time. If you need assistance with a recently placed order, please contact us at care@willowandwren.com as soon as possible and we will do our best to help where we can.

Complimentary delivery is included with all Singapore orders. If there is anything you'd like us to know regarding your order or delivery, please leave a note at checkout and we'll do our best to help.

We hope to offer international shipping in the near future. If you are located outside Singapore and are interested in purchasing from us, please reach out to us at care@willowandwren.com. We would be delighted to explore available shipping options with you.

Returns

We hope you love your piece as much as we loved creating it. Each piece is thoughtfully produced in limited quantities. For this reason, we are unable to offer returns, refunds, or exchanges at this time. We kindly encourage you to review our size guide carefully before placing your order. We appreciate your understanding and are grateful for your support of our small brand.

If you believe you have received an incorrect item or a garment with a manufacturing defect, please contact us at care@willowandwren.com within 3 days of receiving your parcel. Garments must be unworn, unwashed, unused, and returned in its original condition with all tags and labels attached

Once the issue has been confirmed, we will replace the item with a new piece. If the item is no longer available, a full refund will be processed within 30 days of your purchase